Question 1

How long does grid connection take?

Accepted Answer

Typical timeline for capacities up to 160 kW — 3–4 months. For higher capacities — from 6 months depending on whether new lines or substations need to be built. We provide an exact estimate after reviewing the technical conditions.

Question 2

Can capacity be increased without full reconnection?

Accepted Answer

Yes, if the existing network allows. We perform preliminary analysis and submit an application for capacity increase within existing infrastructure — significantly reducing both timeline and cost.

Question 3

Who pays for external network construction?

Accepted Answer

Cost allocation is regulated by the Distribution System Code. Part of the work is performed by the DSO at their cost, part by the client. We help optimize costs and oversee execution.

Question 4

Do you help with electricity supplier change?

Accepted Answer

Yes, we fully manage the procedure: from notification to new contract execution, including payment reconciliation. There is no interruption in electricity supply.

Question 5

What voltage range do you service?

Accepted Answer

From 0.4 to 330 kV inclusive. We most commonly work with 0.4–10 kV facilities, but have permits and experience with 35–330 kV substations.

Question 6

Do you work on operational facilities without stopping production?

Accepted Answer

Yes, we plan work phasing to minimize impact on production. Switching is performed during agreed technological windows, often at night or weekends.

Question 7

What is included in as-built documentation?

Accepted Answer

As-built drawings, test protocols, equipment passports, concealed-works certificates, work execution logs, material certificates — full package for facility acceptance.

Question 8

What is the warranty on completed work?

Accepted Answer

Standard warranty — 24 months from commissioning certificate signing. Individual equipment carries manufacturer warranty. Warranty response — within 4 hours.

Question 9

How often should a technical audit be performed?

Accepted Answer

Recommended frequency — every 3 years for commercial facilities and annually for industrial sites with equipment over 15 years old. Thermal imaging should be done annually.

Question 10

Does equipment need to be shut down during audit?

Accepted Answer

Thermal imaging is performed on operating equipment under load. Laboratory measurements require brief disconnection of individual sections (typically 30–60 min).

Question 11

What do we receive after the audit?

Accepted Answer

Structured report with photo documentation, thermograms, measurement protocols, defect list by criticality category, recommendations and estimated remediation budget.

Question 12

How does the supplier change process work?

Accepted Answer

The procedure takes up to 30 days. We handle all communication with the previous supplier, DSO and commercial metering administrator. There is no interruption in electricity supply.

Question 13

What is the minimum capacity for a contract?

Accepted Answer

Recommended volume — from 1 MWh per year (approximately 50 kW average monthly consumption). Smaller volumes are discussed individually.

Question 14

Is payment deferral available?

Accepted Answer

Yes, we offer flexible payment schedules fixed at contract signing. Specific terms depend on consumption volumes and payment history.

Question 15

What exactly does the chief energy engineer function include?

Accepted Answer

Consumption metering, reporting, DSO and supplier interaction, equipment technical condition monitoring, consumption forecasting, modernization planning, regulatory compliance.

Question 16

How often do your specialists visit the facility?

Accepted Answer

Schedule depends on needs: from weekly to monthly visits. For metering and reporting, remote monitoring with on-demand visits is sufficient.

Question 17

Can we start with a minimal package?

Accepted Answer

Yes, we offer phased implementation — start with metering and reporting, then expand the function list as needed.